Terms of service

These Terms of Service govern access to and use of starlightchandeliers.shop.

Throughout these Terms, the words “we,” “us,” and “our” refer to starlightchandeliers.shop.

The words “you” and “customer” refer to the person accessing the website or purchasing through the store.

By accessing our website or purchasing from us, you agree to these Terms together with the policies incorporated into them.

Nothing in these Terms excludes or restricts a mandatory consumer right that cannot legally be waived.

1. Use of the Website

You may use starlightchandeliers.shop only for lawful purposes.

You must not use the website:

• Fraudulently;
• To violate applicable law;
• To interfere with website security;
• To distribute malicious software;
• To obtain unauthorized access to systems or information;
• To impersonate another person;
• To submit false payment information; or
• To interfere with another customer's use of the website.

2. Eligibility

By placing an order, you represent that you have legal capacity to enter into the transaction or are acting with appropriate authorization.

We reserve the right to decline transactions where reasonably necessary for fraud prevention, payment security or legal compliance, subject to applicable consumer law.

3. Product Information

We make reasonable efforts to provide accurate product descriptions and images.

Minor differences may occur due to photography, screen settings, manufacturing processes, materials, finishes and production variations.

Customers should carefully review:

• Dimensions;
• Specifications;
• Materials;
• Electrical information;
• Installation requirements;
• Product options; and
• Other relevant product-page information.

4. Lighting Installation

Certain lighting products may require professional electrical installation.

Customers are responsible for determining whether professional installation is required and for complying with applicable building, electrical and safety requirements.

A customer should not install or operate a product where doing so would be unsafe.

Nothing in this clause limits rights arising from a defective or unsafe product.

5. Orders

Submitting an order represents a request to purchase the products identified at checkout.

Customers must provide accurate:

• Billing information;
• Shipping information;
• Contact information; and
• Payment information.

Customers should review the order carefully before confirming it.

6. Order Confirmation

After an order is placed, an electronic confirmation may be sent to the email address provided during checkout.

Customers should retain their confirmation for their records.

Where legally required, the order confirmation and other required information will form part of the applicable online purchase documentation.

7. Availability

Product availability may change.

Where an unforeseen availability issue affects an order, we will communicate with the customer and provide an appropriate resolution consistent with applicable law.

Nothing in these Terms allows us to disregard a completed consumer contract where applicable law requires performance.

8. Prices

Product prices are displayed on the website.

Applicable taxes and other legally required charges will be handled through checkout as appropriate.

We may update prices for future transactions at any time.

Changes in displayed prices do not ordinarily alter validly completed transactions.

9. Payment

Customers agree to pay the amount displayed and accepted at checkout.

Available payment methods are determined by the checkout system.

Payment may be subject to:

• Authorization;
• Fraud screening;
• Payment-provider rules; and
• Security checks.

10. Fraud Prevention

We may take reasonable measures to prevent fraudulent or unauthorized transactions.

This may include requesting limited additional verification where appropriate.

We will not ask customers to transmit complete payment-card credentials through ordinary customer-service email.

11. Taxes

Applicable taxes may be collected according to the customer's delivery location, transaction circumstances and applicable law.

The amount charged at checkout should be reviewed before completion of the order.

12. Shipping

starlightchandeliers.shop provides:

Free standard shipping on all orders.

The estimated delivery period is:

15–20 calendar days.

Additional shipping terms appear in our Shipping Policy.

13. Delivery Estimates

Delivery dates are estimates unless expressly guaranteed.

Unexpected circumstances can occasionally affect transportation.

Where legally applicable cancellation or refund rights arise because of non-delivery or unreasonable delay, these Terms do not remove those rights.

14. Risk and Delivery

A shipment should be delivered according to the applicable carrier procedures.

Questions concerning lost, damaged or misdelivered orders should be directed to:

info@starlightchandeliers.shop

We will assess the circumstances and provide appropriate assistance.

15. Returns

Eligible returns are governed by our Return and Refund Policy.

Our voluntary return period is generally 30 calendar days after delivery, subject to the conditions and exclusions contained in that policy.

Mandatory consumer rights remain unaffected.

16. Refunds

Approved refunds will ordinarily be issued to the original payment method.

Refund timing may depend partly on the payment processor and customer's financial institution.

17. Customer Responsibilities

Customers are responsible for:

• Providing accurate order information;
• Selecting appropriate products;
• Checking dimensions;
• Checking installation requirements;
• Following safety instructions;
• Using qualified installers where required; and
• Using products in an appropriate manner.

These responsibilities do not remove our obligations concerning product conformity, safety or mandatory legal warranties.

18. Intellectual Property

Unless otherwise indicated, website materials including:

• Text;
• Graphics;
• Layouts;
• Logos;
• Product-page content;
• Website design; and
• Original visual materials

are protected by applicable intellectual-property law.

Customers may use website content for ordinary personal shopping purposes.

Content may not be copied, reproduced, commercially distributed or exploited without appropriate authorization.

19. Third-Party Intellectual Property

Certain names, trademarks, photographs or other materials may belong to third parties.

Nothing on the website grants customers rights to third-party intellectual property except as legally permitted.

20. Reviews and User Content

Where customers are permitted to submit reviews or other content, they must not knowingly submit material that is:

• False;
• Illegal;
• Defamatory;
• Threatening;
• Infringing;
• Fraudulent; or
• Malicious.

Customers should submit only content they are entitled to provide.

21. Third-Party Services

Our website may use services supplied by third parties, including:

• Shopify;
• Payment processors;
• Shipping companies;
• Analytics providers;
• Advertising services; and
• Other technology providers.

Third-party services may be governed by their own terms and privacy policies.

22. External Links

Our website may contain links to third-party websites.

We are not responsible for independent third-party websites or their content, security, availability or privacy practices.

Customers should review the relevant third-party terms before using those services.

23. Shopify

Our ecommerce store is powered by Shopify.

Shopify provides technological infrastructure and related ecommerce services.

Use of certain Shopify consumer-facing functionality, such as Shop or Shop Pay, may additionally be governed by Shopify's own terms and privacy notices.

24. Website Availability

We aim to maintain website accessibility but cannot guarantee uninterrupted availability.

The website may occasionally be affected by:

• Maintenance;
• Security updates;
• Technical failures;
• Internet outages;
• Service-provider outages; or
• Events beyond reasonable control.

25. Errors

We may correct typographical, technical or informational errors on the website.

Any correction affecting an existing transaction will be handled consistently with applicable consumer law.

26. Prohibited Conduct

You must not:

• Attempt unauthorized access;
• Introduce malware;
• Scrape the website unlawfully;
• Conduct payment fraud;
• Manipulate website functionality;
• Violate intellectual-property rights; or
• Use the store to facilitate unlawful activity.

27. Disclaimer

To the maximum extent permitted by applicable law, website content is provided for general product and shopping purposes.

Nothing on the website constitutes professional electrical, engineering, architectural or structural advice.

Customers requiring professional installation or technical advice should consult an appropriately qualified professional.

28. Limitation of Liability

To the maximum extent permitted by law, starlightchandeliers.shop will not be responsible for indirect or consequential losses arising solely from circumstances beyond obligations imposed by law or contract.

This clause does not exclude liability or remedies that applicable consumer law does not permit us to exclude.

29. Indemnification

To the extent permitted by applicable law, a user may be responsible for losses reasonably resulting from the user's unlawful misuse of the website or intentional violation of these Terms.

This section is not intended to impose liability prohibited by consumer-protection law.

30. Force Majeure

Performance may occasionally be affected by circumstances beyond reasonable control, including:

• Severe weather;
• Natural disasters;
• Transportation disruption;
• Government actions;
• Labour disruptions;
• Carrier interruptions;
• Infrastructure failures; and
• Major emergencies.

Where such an event occurs, we will make reasonable efforts to communicate appropriately and fulfil our obligations.

Mandatory consumer remedies remain unaffected.

31. Privacy

Use of personal information is governed by our Privacy Policy.

32. Electronic Communications

By providing electronic contact information in connection with an order, customers authorize us to send communications reasonably required for that transaction.

Marketing communications are handled separately according to applicable consent and unsubscribe requirements.

33. Severability

If a provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to operate to the extent legally possible.

34. No Waiver

Failure to enforce a provision immediately does not necessarily constitute a waiver of that provision.

35. Governing Law

These Terms are intended to operate in accordance with applicable laws of Canada and the applicable province or territory.

Nothing in these Terms deprives a consumer of mandatory protections available in the jurisdiction that legally applies to the transaction.

36. Changes

We may update these Terms from time to time.

The latest version will be published on starlightchandeliers.shop with an updated revision date.

Changes will apply prospectively except where applicable law provides otherwise.

37. Entire Agreement

These Terms, together with our:

• Privacy Policy;
• Return and Refund Policy;
• Shipping Policy; and
• Other policies expressly incorporated into the transaction

constitute the relevant store terms to the extent permitted by applicable law.

38. Contact

Questions regarding these Terms should be directed to:

Email: info@starlightchandeliers.shop