Shipping policy

This Shipping Policy explains how orders placed through starlightchandeliers.shop are processed, shipped and delivered.

We aim to provide clear shipping information so customers understand expected delivery arrangements before purchasing.

Free Standard Shipping

starlightchandeliers.shop provides:

FREE STANDARD SHIPPING ON ALL ORDERS.

There is no standard shipping charge for eligible orders placed through the website.

Where any optional expedited or special delivery service is offered, its cost will be displayed before the customer agrees to use it.

Estimated Delivery Time

Our estimated standard delivery period is:

15–20 calendar days from order confirmation.

This estimate includes normal order handling and transportation and is intended to provide customers with a realistic indication of the expected overall delivery period.

Where a different timeframe applies to a particular product, the applicable product page, checkout information or order communication may state the revised estimate.

Calendar Days

The 15–20 day estimate refers to calendar days, not business days.

Weekends and public holidays are therefore included when calculating the estimated period, although carrier operations may differ on weekends and holidays.

Order Confirmation

After an order is successfully placed, customers should receive confirmation using the email address supplied at checkout.

The confirmation generally includes information identifying:

• The order;
• Products purchased;
• Amount charged;
• Delivery information; and
• Other relevant transaction details.

Customers should review the confirmation promptly.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Before confirming an order, please verify:

• Recipient name;
• Street information;
• Unit or apartment number;
• City;
• Province or territory;
• Postal code; and
• Other delivery information.

Customers should contact us promptly after discovering an address error.

Email: info@starlightchandeliers.shop

We cannot guarantee that an address can be changed after fulfilment or shipment has begun.

Order Processing

Orders may be subject to routine processing before shipment, including:

• Payment confirmation;
• Fraud screening;
• Inventory confirmation;
• Packaging;
• Shipping-document preparation; and
• Carrier handover.

These normal steps are included within our stated 15–20 calendar-day estimated delivery period unless otherwise communicated.

Tracking

Where shipment tracking is available, tracking information may be provided electronically.

Tracking information may take time to become active after a shipping label has been generated.

A temporary delay in tracking updates does not necessarily mean that the shipment has stopped moving.

Multiple Packages

Orders containing multiple products may occasionally be shipped in separate packages.

Where this occurs:

• Packages may have separate tracking numbers;
• Packages may arrive on different dates; and
• The customer should not assume an item is missing merely because another package has arrived first.

Customers may contact us if all packages have not arrived within the expected delivery period.

Delivery Locations

We deliver to locations supported by the checkout and available shipping network.

Availability may depend on:

• Destination;
• Product dimensions;
• Product weight;
• Carrier limitations; and
• Other logistical considerations.

If checkout does not permit delivery to a particular address, customers should not attempt to bypass that limitation by entering inaccurate information.

Delivery Attempts

Carriers may:

• Leave a parcel in a permitted secure location;
• Deliver to an authorized recipient;
• Request a signature;
• Leave delivery instructions;
• Redirect a shipment to a collection location; or
• Attempt redelivery.

The available method depends on the carrier, shipment and destination.

Large or Fragile Products

Lighting products can be fragile and may require protective packaging.

Customers should inspect packaging at delivery where reasonably possible.

If obvious damage is visible, customers should photograph the packaging before disposing of it.

Damaged Deliveries

If an order arrives damaged, contact:

info@starlightchandeliers.shop

Please include:

• Order number;
• Description of the damage;
• Product photographs;
• Packaging photographs where relevant; and
• Any useful carrier information.

We will review the circumstances and provide an appropriate remedy.

Customers should keep the damaged product and packaging until we advise whether they are needed for the claim.

Lost Packages

If tracking indicates that a shipment has not arrived or appears lost, customers should contact us.

We may:

• Review tracking records;
• Contact or work with the carrier;
• Confirm delivery details;
• Request additional information; and
• Determine an appropriate resolution.

Where a shipment is confirmed lost before valid delivery, we will provide a solution consistent with applicable law and the circumstances.

Tracking Shows Delivered but Package Is Missing

If carrier tracking shows a package as delivered but the customer cannot locate it, we recommend first checking:

• The delivery location;
• Around the entrance;
• Building reception;
• Parcel lockers;
• Household members;
• Neighbours where appropriate; and
• Any carrier delivery notice.

If the package remains missing, contact us promptly so we can review the matter.

Delivery Delays

Although we aim to deliver orders within 15–20 calendar days, transportation can occasionally be affected by unforeseen circumstances.

Examples may include:

• Severe weather;
• Carrier disruption;
• Customs processing;
• Transportation congestion;
• Remote-area limitations;
• Natural disasters;
• Government restrictions;
• Public emergencies;
• Labour disruption; and
• Incorrect delivery information.

We will make reasonable efforts to assist customers where a material delay occurs.

Statutory Rights Concerning Delayed Delivery

Nothing in this policy eliminates any mandatory right customers may have to cancel an online purchase or obtain another remedy where goods are not delivered within a period required by applicable federal, provincial or territorial consumer law.

Customs, Duties and Import Charges

Where international transportation is involved, customs or import procedures may apply.

Any charge known and collected by starlightchandeliers.shop will be handled through the transaction as appropriate.

If a third-party customs, brokerage, import or governmental charge may apply and cannot reasonably be calculated by us in advance, information will be handled in accordance with applicable disclosure requirements.

Free standard shipping refers to the shipping service charged by starlightchandeliers.shop and does not automatically eliminate independent taxes, customs duties or governmental charges where legally applicable.

Taxes

Applicable sales taxes may be calculated during checkout according to the transaction and delivery location.

Shipping being free does not mean that applicable sales taxes are waived.

Address Changes

Contact us promptly if a shipping address requires correction:

info@starlightchandeliers.shop

If an order has already been transferred to the carrier, we may not be able to change the address.

Where a carrier offers customer-directed delivery-management tools, customers may be able to request changes directly, subject to carrier rules.

Undeliverable Packages

A shipment may be returned as undeliverable because of:

• An incorrect address;
• Missing unit information;
• Repeated unsuccessful delivery attempts;
• Refusal to collect;
• Inaccessible delivery location; or
• Other delivery problems.

If a shipment is returned to us, we will review the circumstances and communicate with the customer concerning available options.

Refused Deliveries

Customers should contact us before intentionally refusing a delivery.

Refusing a parcel without authorization may cause additional delay and may complicate return processing.

A refused delivery does not automatically guarantee an immediate refund.

Mandatory legal rights remain unaffected.

Order Cancellation Before Shipment

Customers wishing to cancel should email:

info@starlightchandeliers.shop

as soon as possible.

We will make reasonable efforts to process the cancellation before shipment.

If shipment has already occurred, the customer may need to use the return procedure after delivery.

Returns After Delivery

Shipping-related returns are governed by our separate Return and Refund Policy.

Eligible voluntary returns may be requested within 30 calendar days after delivery.

Customer Responsibility

Customers should:

• Provide accurate contact information;
• Provide an accurate delivery address;
• Monitor tracking where available;
• Make reasonable arrangements to receive the delivery; and
• Contact us promptly when a delivery problem occurs.

These responsibilities do not eliminate our obligations concerning delivery under applicable law.

Ownership and Risk

Questions concerning responsibility for goods in transit or after delivery will be determined consistently with the applicable contract, carrier circumstances and mandatory consumer law.

Nothing in this policy transfers risk to the customer earlier than legally permitted.

Shipping Policy Changes

We may update this Shipping Policy when:

• Delivery services change;
• Carrier arrangements change;
• Operational procedures change; or
• Legal requirements change.

The latest version will be published on starlightchandeliers.shop.

Changes do not remove rights already arising from completed transactions.

Customer Support

For shipping and delivery assistance:

Email: info@starlightchandeliers.shop

Please include your order number when contacting us about an existing shipment.