About Us

Welcome to starlightchandeliers.shop.

starlightchandeliers.shop is an online retail store dedicated to providing customers with a convenient, transparent and dependable shopping experience for lighting, decorative lighting and related home products offered through our website.

Our objective is to make shopping for lighting products online straightforward by providing clear product information, transparent pricing, secure checkout functionality, accessible customer support and understandable shipping, return and refund procedures.

We understand that lighting products can form an important part of the design and atmosphere of a home, office or other space. We therefore aim to provide customers with useful information that helps them evaluate available products and make informed purchasing decisions.

For questions concerning our website, products, orders, payments, shipping, delivery, cancellations, returns, refunds or customer support, customers may contact us at:

Email: info@starlightchandeliers.shop

Our Online Store

starlightchandeliers.shop operates as an ecommerce website through which customers may:

• Browse available products;
• Review product photographs and descriptions;
• Review available dimensions, specifications and product options;
• Select available product configurations;
• Add products to a shopping cart;
• Complete purchases electronically;
• Receive order-related communications;
• Track eligible shipments;
• Request customer-service assistance; and
• Request returns, refunds or other remedies in accordance with our policies and applicable law.

Our catalogue may change from time to time according to inventory, supplier availability, seasonal demand, product development and other legitimate commercial considerations.

Products may therefore be introduced, updated, temporarily unavailable, restocked, replaced or discontinued.

The display of a product on starlightchandeliers.shop does not guarantee that the product will remain permanently available.

Our Commitment to Customers

We seek to conduct our ecommerce activities according to principles of transparency, fairness and responsible customer service.

Our goal is to provide customers with:

• Clear product information;
• Reasonably accurate product images;
• Transparent prices;
• Clear payment information;
• Secure ecommerce checkout functionality;
• Free standard shipping on all orders;
• An estimated delivery period of 15–20 calendar days;
• Order-confirmation information;
• Reasonable shipment information when available;
• Accessible customer support;
• A clear return and refund process;
• Assistance when products arrive damaged, defective or incorrect; and
• Respect for applicable Canadian consumer rights.

Nothing in our policies is intended to exclude, restrict or override a consumer right or remedy that cannot lawfully be excluded under applicable Canadian federal, provincial or territorial law.

Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colours, materials, finishes and other information displayed on starlightchandeliers.shop are reasonably accurate.

However, minor variations may occur because of factors including:

• Photography and lighting conditions;
• Computer or mobile-device display settings;
• Manufacturing tolerances;
• Production batches;
• Natural variation in certain materials;
• Supplier updates;
• Product improvements; and
• Differences between digital images and physical products.

Customers should carefully review the complete product page before purchasing.

For lighting products, customers should pay particular attention to relevant information concerning dimensions, installation requirements, electrical specifications, mounting requirements, materials, finishes and compatibility where such information is provided.

Measurements and Installation

Customers are responsible for checking that a product is suitable for its intended location before ordering and, where appropriate, before installation.

This may include checking:

• Ceiling height;
• Fixture dimensions;
• Available installation space;
• Electrical compatibility;
• Mounting requirements;
• Weight;
• Clearance requirements; and
• Other applicable specifications.

Where professional electrical or structural installation is required, customers should use an appropriately qualified professional.

Customers should not attempt installation procedures that are unsafe, prohibited by applicable codes or beyond their qualifications.

Nothing in this section limits any rights available where a product is defective, unsafe, incorrectly described or otherwise fails to meet mandatory legal requirements.

Pricing

We aim to display pricing clearly before customers submit their orders.

The amount payable will be presented during checkout before the customer confirms the transaction.

Applicable taxes may be calculated or displayed according to the customer's location and the requirements of the checkout system and applicable law.

Prices and promotions may change from time to time.

A price change made after an order has been validly completed does not normally alter the amount already agreed for that order, subject to applicable law.

Secure Checkout

Our online store is powered by ecommerce technology designed to facilitate secure online transactions.

Depending on the options available at checkout, customers may be able to use different payment methods.

Payment information may be processed by Shopify, payment processors, banks, card networks and other authorized financial-service providers.

We do not require customers to send complete payment-card details to our customer-service email.

Order Confirmation

After a successful order is submitted, customers should receive an electronic confirmation using the contact information provided during checkout.

Customers are responsible for reviewing their confirmation and contacting us promptly if they identify an error in the information submitted.

An order may also be subject to fraud screening, payment authorization and other legitimate verification procedures.

Shipping

We offer free standard shipping on all orders.

Our estimated standard delivery period is 15–20 calendar days unless a different timeframe is clearly communicated for a particular order.

Shipping and delivery are governed in greater detail by our Shipping Policy.

Delivery estimates are not intended to remove any statutory rights customers may have where goods are not delivered as legally required.

Returns and Refunds

We maintain a Return and Refund Policy explaining:

• Return eligibility;
• The voluntary return period;
• Damaged or defective products;
• Incorrect products;
• Refund processing;
• Return-shipping responsibilities; and
• Applicable exclusions.

Customers should review that policy before purchasing.

Customer Support

We want customers to be able to obtain reasonable assistance with their orders.

For support, contact:

info@starlightchandeliers.shop

When contacting us regarding an existing order, providing the order number and a clear description of the issue will generally help us review the request more efficiently.

Responsible Shopping

We encourage customers to carefully consider product specifications before completing a purchase, particularly for larger lighting fixtures or products requiring professional installation.

Customers should retain appropriate order documentation, packaging and installation information until they are satisfied that the product is appropriate and functioning correctly.

Our Relationship With Shopify

starlightchandeliers.shop uses Shopify technology to operate aspects of its ecommerce storefront.

Shopify provides infrastructure and services that may support functions such as checkout, order processing, security, analytics and other ecommerce functionality.

Our relationship with customers is governed by our own store policies together with applicable law.

Shopify's own services may also be governed by Shopify's separate terms and privacy notices.

Changes to Our Store

We may update our product catalogue, website features, operational procedures and policies from time to time.

Where a policy change materially affects customers, the revised policy will apply according to its stated effective date and applicable legal requirements.

Contact Us

Questions about starlightchandeliers.shop may be sent to:

Email: info@starlightchandeliers.shop

We aim to provide customers with a clear, convenient and responsible ecommerce experience from product discovery through delivery and after-sales support.