Privacy policy

starlightchandeliers.shop respects the privacy of customers and website visitors.

This Privacy Policy explains how we may collect, use, disclose, retain and protect personal information when individuals:

• Visit our website;
• Browse products;
• Make a purchase;
• Create or use available account features;
• Contact customer support;
• Subscribe to communications;
• Participate in promotions; or
• Otherwise interact with starlightchandeliers.shop.

We seek to handle personal information responsibly and in accordance with applicable Canadian privacy requirements.

Information We May Collect

Depending on how a customer interacts with our website, we may collect information including:

Contact Information

This may include:

• Name;
• Email address;
• Telephone number where supplied;
• Billing address; and
• Shipping address.

Order Information

This may include:

• Products ordered;
• Product options selected;
• Order value;
• Order date;
• Shipping method;
• Order status;
• Return history; and
• Customer-service records.

Payment and Transaction Information

Payment transactions may involve information such as:

• Payment method;
• Billing details;
• Transaction status;
• Payment authorization information; and
• Fraud-prevention information.

Complete payment-card information may be processed directly by Shopify, payment processors and financial institutions rather than being accessible to ordinary customer-service personnel.

Device and Technical Information

When customers use our website, information may be collected automatically, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Cookie identifiers;
• Approximate location derived from technical information;
• Website pages viewed;
• Referring pages;
• Time spent on pages; and
• Interaction information.

Customer Communications

When a customer contacts us, we may retain:

• Email correspondence;
• Customer-service messages;
• Product questions;
• Return requests;
• Complaint information;
• Photographs or videos voluntarily provided; and
• Other information submitted to resolve an inquiry.

Why We Collect Personal Information

We may collect and use personal information for legitimate business and operational purposes including:

• Processing orders;
• Processing payments;
• Delivering products;
• Providing order confirmations;
• Providing shipment updates;
• Responding to questions;
• Managing returns and refunds;
• Preventing fraud;
• Protecting website security;
• Complying with legal obligations;
• Maintaining transaction records;
• Improving products and services;
• Understanding website performance;
• Providing customer support;
• Administering promotions;
• Managing consent preferences; and
• Sending marketing communications where permitted.

We seek to collect only information reasonably required for appropriate purposes.

Consent

Where consent is required, we seek to obtain consent in a manner appropriate to the nature and sensitivity of the personal information and the relevant purpose.

A customer may withdraw consent to optional processing where legally permitted, subject to reasonable notice and any legal or contractual restrictions.

Withdrawal of consent will not necessarily prevent processing required to complete an existing transaction, comply with law, protect legitimate legal rights or perform another activity permitted without consent.

Shopify

Our store is powered by Shopify.

Shopify provides ecommerce infrastructure that enables us to operate our online store and may process customer personal information in connection with services such as:

• Website hosting;
• Checkout;
• Order processing;
• Fraud prevention;
• Payments;
• Analytics;
• Shop and Shop Pay functionality; and
• Other Shopify services enabled for the store.

Information submitted to our store may therefore be processed by Shopify and other authorized service providers.

Shopify may process information in jurisdictions outside the customer's province, territory or country where permitted by applicable law and subject to appropriate safeguards.

Shopify maintains its own privacy notices governing its separate processing activities.

Service Providers

We may use service providers to perform functions on our behalf, including:

• Ecommerce hosting;
• Payment processing;
• Order fulfilment;
• Shipping;
• Fraud prevention;
• Data storage;
• Analytics;
• Customer support;
• Email services;
• Advertising;
• Website security; and
• Information technology.

These service providers may receive information necessary to perform their services.

We expect service providers handling personal information on our behalf to use appropriate security and confidentiality measures.

Cross-Border Processing

Ecommerce operations may involve service providers located outside Canada or outside a customer's province.

As a result, personal information may be transferred, stored or processed in another jurisdiction.

Information processed in another jurisdiction may be subject to the lawful requirements of authorities in that jurisdiction.

Where applicable, we take reasonable measures to ensure that service providers protect personal information appropriately.

Cookies and Similar Technologies

Our website and service providers may use:

• Cookies;
• Pixels;
• Tags;
• Local storage; and
• Similar technologies.

These technologies may be used to:

• Maintain shopping-cart functions;
• Remember preferences;
• Support checkout;
• Maintain security;
• Measure website performance;
• Understand visitor behaviour;
• Prevent fraud; and
• Support advertising where permitted.

Customers can manage certain cookie settings through browser controls and, where available, website privacy controls.

Disabling essential cookies may affect the functionality of the website.

Analytics

We may use analytics services to understand how visitors interact with starlightchandeliers.shop.

Analytics information may help us identify:

• Popular products;
• Website errors;
• Navigation patterns;
• Traffic sources;
• Device usage; and
• General website performance.

We use this information to improve the customer experience and store operation.

Advertising and Marketing

Where permitted, we may use information to provide advertising or promotional communications.

Customers may be able to opt out of certain personalized advertising through available privacy settings, advertising-platform controls or other legally required mechanisms.

Email and Electronic Marketing

We may send marketing emails or other commercial electronic communications where we have appropriate permission or another lawful basis to do so.

Marketing communications will provide an available method for unsubscribing where required.

Customers can also request removal from marketing communications by contacting:

info@starlightchandeliers.shop

Transactional communications concerning an order, payment, security matter, return or customer-service request may still be sent where necessary.

Information Sharing

We do not disclose personal information indiscriminately.

Information may be disclosed when reasonably necessary to:

• Shopify;
• Payment processors;
• Financial institutions;
• Shipping and logistics providers;
• Fulfilment partners;
• Fraud-prevention providers;
• IT and hosting providers;
• Customer-service platforms;
• Professional advisers;
• Analytics providers;
• Advertising providers where permitted;
• Government authorities where legally required; and
• Other parties involved in a lawful business transfer.

Legal Requirements

We may disclose personal information where reasonably necessary to:

• Comply with applicable law;
• Respond to lawful court orders;
• Respond to valid governmental requests;
• Investigate suspected fraud;
• Protect customers;
• Protect our business;
• Establish or defend legal claims; or
• Enforce our applicable policies and agreements.

Sale or Reorganization of Business

If all or part of the business is reorganized, sold, transferred, merged or acquired, information may be transferred as part of that transaction where permitted by law and subject to appropriate confidentiality and privacy requirements.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate legal, accounting, fraud-prevention and business requirements.

Different categories of information may therefore have different retention periods.

When information is no longer reasonably required, it may be securely deleted, destroyed or anonymized where appropriate.

Security

We use reasonable administrative, organizational and technical safeguards appropriate to the nature of the information we handle.

Measures may include:

• Access controls;
• Secure ecommerce technology;
• Authentication;
• Fraud detection;
• Security monitoring;
• Service-provider safeguards; and
• Internal limitations on access to personal information.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also protect passwords and devices against unauthorized access.

Privacy Breaches

If a privacy or security incident involving personal information occurs, we will assess the circumstances and take reasonable steps consistent with applicable law.

Where notification or reporting is legally required, we will take appropriate action.

Accuracy

We seek to maintain reasonably accurate personal information.

Customers should provide accurate order and contact details and should notify us where information relevant to an active transaction changes.

Access and Correction

Depending on applicable law, individuals may have rights concerning their personal information, including rights to request access to or correction of information held about them.

Requests may be submitted to:

info@starlightchandeliers.shop

We may need to verify the identity of the person making a request before releasing or changing personal information.

Deletion and Other Privacy Requests

Where applicable law provides such rights, customers may request deletion, withdrawal of consent or other action concerning their personal information.

Certain information may need to be retained despite such a request where retention is permitted or required for:

• Tax purposes;
• Accounting;
• Fraud prevention;
• Legal disputes;
• Regulatory compliance;
• Transaction records; or
• Other lawful purposes.

Children's Privacy

starlightchandeliers.shop is intended for general ecommerce use and is not designed primarily to collect personal information from young children.

Individuals who are not legally capable of entering into a purchase contract should use the website only with appropriate parental or guardian involvement.

Provincial Privacy Requirements

Because starlightchandeliers.shop may serve customers across Canada, different federal or provincial privacy requirements may apply depending on the circumstances.

Where an applicable provincial privacy law provides customers with additional rights or imposes additional requirements, we intend this policy to operate consistently with those requirements.

Complaints

A person with a privacy concern should contact us at:

info@starlightchandeliers.shop

We will make reasonable efforts to review and respond to legitimate privacy concerns.

Nothing in this policy prevents an individual from contacting an appropriate privacy regulator where they are legally entitled to do so.

Changes to This Privacy Policy

We may revise this Privacy Policy when our practices, technologies or legal obligations change.

The revised version will be published on starlightchandeliers.shop with an updated revision date.

Contact

For privacy questions or requests:

Email: info@starlightchandeliers.shop